Shipping Policy

Bengal Shoe Machinery Pvt. Ltd. 

At Bengal Shoe Machinery Pvt. Ltd., we are committed to ensuring safe, timely, and reliable delivery of our shoe making machines and related equipment across India and select international locations.

1. Working Days

Our manufacturing, packing, and dispatch operations are conducted on:
Monday to Saturday (excluding public holidays)

Orders confirmed on Sundays or public holidays will be processed on the next working day.

2. Handling Time (Processing Time)

Once your order is confirmed and approved:

• Handling Time: 5–10 working days (depending on machine type and customization)

• This includes order confirmation, machine preparation, quality inspection, packing, and dispatch coordination.

Custom-built or large-capacity machines may require additional processing time, which will be communicated in advance.

3. Transit Time

• Estimated Transit Time (Domestic – India): 7–15 working days

• International Orders: Transit time varies based on destination country, customs clearance, and logistics partner.

Delivery timelines may depend on:

• Delivery location

• Mode of transport (road / sea / air)

• Machine size and weight

• Site accessibility

4. Shipping Charges

• Shipping charges are calculated based on machine dimensions, weight, destination, and mode of transport.

• All applicable charges will be clearly mentioned in the quotation or invoice prior to order confirmation.

5. Packaging

All machines are securely packed using industrial-grade wooden crates or protective packaging to minimize the risk of damage during transit.

6. Delivery & Unloading

• Delivery is typically made at ground level unless otherwise agreed in writing.

• Unloading arrangements (crane, forklift, labour, etc.) are the responsibility of the customer unless specified in the order terms.

7. Delays

While we strive to meet committed timelines, delays may occur due to:

• Transportation or logistics issues

• Weather conditions

• Regulatory restrictions or strikes

• Customs clearance (for international shipments)

Customers will be informed promptly in case of any unforeseen delays.

8. Damaged or Missing Items

Customers are advised to:

• Inspect the shipment at the time of delivery

• Report any visible damage or missing items within 24 hours of receipt

• Share photographs and delivery details to enable quick resolution

9. Installation & Commissioning

Shipping does not automatically include installation. Installation, commissioning, and operator training services are provided as per mutually agreed terms.

10. Contact Now

Bengal Shoe Machinery Pvt. Ltd.

Email iD –  Sales@bsmindia.com

Mobile Number – +91-9310423242